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Data Protection

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our services.

1. Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

Personal Information: When you book a tour, we collect your name, email address, phone number, passport details, and payment information.
Type of Information Purpose Examples
Contact Information Booking confirmation and communication Name, email, phone number
Travel Details Tour arrangements and logistics Passport info, travel dates, dietary requirements
Payment Information Processing transactions Credit card details, billing address
Website Usage Improving our services IP address, browser type, pages visited

2. How We Use Your Information

We use the information we collect for the following purposes:

  1. Tour Services: To process bookings, arrange accommodations, transportation, and activities
  2. Communication: To send booking confirmations, updates, and respond to inquiries
  3. Payment Processing: To process payments and prevent fraudulent transactions
  4. Customer Support: To provide assistance and resolve issues
  5. Legal Compliance: To comply with legal obligations and regulations
  6. Marketing: To send promotional offers (with your consent)
Important: We will never sell your personal information to third parties. Your data is only shared with service providers necessary for your tour arrangements.

3. Information Sharing

We share your information only in the following circumstances:

  • Service Providers: Hotels, airlines, ground handlers, and activity operators necessary for your tour
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Safety & Security: To protect the rights, property, or safety of our company, customers, or others

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Security Measures:
  • SSL encryption for all data transmissions
  • Secure payment processing with PCI DSS compliance
  • Regular security audits and vulnerability assessments
  • Limited access to personal data within our organization
  • Secure data storage with firewalls and intrusion detection

Despite our security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we strive to use commercially acceptable means to protect your personal information.

5. Your Rights

You have the following rights regarding your personal information:

Right Description How to Exercise
Access Request a copy of your personal information Contact our Data Protection Officer
Correction Request correction of inaccurate data Update your account or contact us
Deletion Request deletion of your data Submit a deletion request
Objection Object to processing of your data Opt-out of marketing communications
Portability Request transfer of your data Contact our Data Protection Officer

To Exercise Your Rights

Contact our Data Protection Officer:

📧 privacy@zanziscenicgateaways.com

📞 +254 708 828 757

We will respond to your request within 30 days.

6. Cookies & Tracking

Our website uses cookies and similar technologies:

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to display relevant advertisements
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.

7. International Data Transfers

As a travel company operating in Mamayao, your information may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place:

  • Standard contractual clauses with service providers
  • Adequacy decisions for countries with data protection laws
  • Explicit consent for transfers to countries without adequate protection

By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

8. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For family tours, information about children is collected from parents or guardians and used only for travel arrangements.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the 'Last Updated' date.

We encourage you to review this privacy policy periodically for any changes. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

Data Protection Officer

Mamayao Safaris

Nairobi, Kenya

📧 hello@zanziscenicgateaways.com

📞 +254 708 828 757

Last Updated: January 2026
This privacy policy supersedes all previous versions.
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